Everything Highvance does, in one list.
104 live features across calls, chat, CRM, automation and your team. Search it, filter it, and jump to the page for each area.
Feature list
Grouped the way the platform is built. Each group links to its page where one exists.
AI voice agent
Agents that make and take calls, look up live data, book, transfer and follow up.
- Inbound and outbound callsAnswers and makes calls in any Indian regional or global language.
- Per-agent prompts and knowledge baseEach agent has its own instructions and the knowledge it answers from.
- Live data lookup during callsChecks your live data mid-call, with a timeout and a fallback if the source is slow.
- Appointment bookingBooks through Cal.com or your own API, across multiple calendars, with rules for when to use each one.
- Call transfer to a humanHands the call to your team when a person should take over.
- WhatsApp after the callSends a WhatsApp template filled with details from the call.
- Auto call-back at the requested timeCalls back when the customer asked to be called.
- RetriesRetries on busy, no answer and voicemail, with your own retry situations, maximum attempts and interval.
- CampaignsOutbound calling campaigns across a list of contacts.
- Call triggersStarts calls from GoHighLevel tags, CRM events, the API or manually.
- Call controlsWorking days and hours, maximum call duration, ring timeout and silence cut-off.
- Pre-call checksChecks calling hours, DND, consent and frequency limits before every call.
Telephony
Bring your own numbers and providers, with rotation and limits per number.
- Provider-agnostic callingWorks with the telephony provider you choose.
- Provider and number per agentEach agent can use its own provider and assigned number.
- Number rotationRound-robin rotation across your numbers, with a maximum calls limit per number.
- Number inventory and allocationSee every number and assign it to an agent.
- Call status and event webhooksEvery call status is tracked and can be sent to your systems.
- Recordings on the customer recordRecording, transcript and metadata saved against the contact.
- Secure credential storageTelephony credentials are kept in secure storage.
Post-call intelligence
Every call becomes a transcript, a summary and structured data.
- Transcript and recordingEvery call recorded and transcribed.
- Summary, outcome, tags and follow-upAn AI summary with the outcome, tags and the follow-up needed.
- Lead scoringScores each lead from the conversation. Can be switched on or off.
- Sentiment analysisReads how the customer felt about the call. Can be switched on or off.
- Intent detectionPicks out what the customer wants. Can be switched on or off.
- CRM data extraction with review queuePulls answers into CRM fields you define. Low-confidence results wait in a review queue.
- Objection captureRecords the objections a customer raised.
- Recommended next stepsSuggests what your team should do next.
- Call logs and reportingCall logs, success rate and usage reporting.
Channels
WhatsApp, Instagram, email and website chat, each with AI and human takeover.
- WhatsAppMultiple numbers per client, templates, AI conversations, human takeover, message status and staff-connected numbers.
- InstagramDMs, comments, follows, stories, mentions, and post and reel engagement, across multiple accounts.
- Email on your own accountThreading, templates and AI replies from your own email account.
- Email sent through HighvanceThreading, templates and AI replies, sent through Highvance.
- Website chatA chat widget for your site, with AI chat and human takeover.
Central AI
One AI engine and one memory across every channel: the Highvance Brain.
- One AI across all channelsThe same AI engine answers on voice, WhatsApp, Instagram, email and web chat.
- AI ChatbotAn AI chatbot on WhatsApp, Instagram, email and your website widget.
- Memory you controlMemory switches on or off, and each source can be toggled. Off means it is not used.
- Cross-channel contextThe AI on WhatsApp uses what was said on the call, and the reverse.
- AI updates to CRM fieldsField updates made by the AI carry their source and timestamp.
- Conversation summariesEvery conversation summarised for whoever picks it up next.
- Human handoff rulesHands over with the full context when your rules say a person should take over.
- Manual, AI-assisted and autonomous modesChoose how much the AI does on its own, per channel.
- Knowledge base and toolsWhat the AI knows, and the actions it can take.
CRM
One customer record with one timeline for every call, message and form.
- Unified contact with identity matchingRecognises the same person across channels.
- Duplicate detection and mergingFinds duplicate contacts and merges them.
- Standard and custom fieldsSystem fields plus your own custom fields: text, number, email, phone, date, dropdown, multi-select, checkbox and radio.
- One timelineCalls, messages, forms, appointments, workflow actions and stage changes in one place.
- TagsLabel contacts, then filter, route or automate by tag.
- Protected fieldsFields that cannot be edited after they are created.
- Lead attributionSource, sub-source, campaign, first-response time and owner for every lead.
Pipelines
Multiple pipelines with your own stages, and automation on every move.
- Multiple pipelinesA pipeline per product, project or team.
- Custom stages and substagesStages that match how you actually sell.
- Kanban boardSearch, filters and smooth drag and drop.
- Pipeline automation triggersStart automations when a deal enters, moves, is won or is lost.
- Pipeline reportsStage counts, value, win rate, time in stage and team performance.
Workflows
A workflow builder with triggers, conditions, branches and AI actions.
- Workflow builderTriggers, delays, conditions, branches, WhatsApp, email, CRM updates, tags, assignment, tasks, appointments, handoff and webhooks.
- ConditionsBranch on score, staff availability, replies, time, call duration, consent, DND, stage, fields, tags and source.
- AI actions in workflowsLet the AI take a step inside a workflow.
- Reusable message templatesWrite a message once and use it in any workflow.
- A/B routing experimentsSplit leads between two paths and compare the results.
AI Automation Builder
Describe a process in plain language and it builds the system.
- Describe it, it builds itDescribe a process in plain language.
- Builds the whole systemPipelines, workflows, templates, forms and CRM mappings from one prompt.
- Change it by describing the changeEdits an existing automation from a plain-language request.
- Review and editEverything it builds can be reviewed and edited before it runs.
- Simulate before going liveTest the automation before it touches a real customer.
- Version history and full auditEvery version and change is kept and logged.
Team and routing
Leads go to whoever is online, with fallbacks and reassignment.
- Assign to staff or teamsAssign to one person, several people or a named team.
- Availability statusOnline, away and offline status controls who gets assigned.
- Routing modesRound robin, online-only and team routing.
- Maximum active leads and backup ownersCap each person's active leads and name a backup.
- Reassignment and fallbacksReassigns when someone goes offline, with fallback rules.
- Assignment history and notificationsWho had the lead when, and a notification on every assignment.
Unified inbox
Every channel's conversations in one inbox.
Forms and surveys
Forms that create or update the customer record and start a workflow.
- All field typesEvery field type, with required fields.
- Conditional logicShow questions based on earlier answers.
- Shareable links and website embedShare a link or embed the form on your site.
- Submission historyEvery submission kept against the contact.
- Submissions that actA submission creates or updates the contact, starts a workflow and updates the pipeline.
Calendar
Booking across multiple calendars, with statuses that trigger workflows.
- Multiple calendarsA calendar per person, team, project or location.
- Staff availabilityWorking hours and breaks for every person.
- Booking, rescheduling and cancellingCustomers and agents can book, move and cancel.
- Round-robin bookingBookings shared across the team.
- RemindersAutomatic reminders before each appointment.
- Google and Outlook syncSyncs with Google and Outlook calendars.
- Appointment statusesScheduled, confirmed, attended, no show, rescheduled and cancelled, each able to trigger a workflow.
Staff management
Availability, working hours and activity for every team member.
Roles and permissions
Granular permissions, enforced on the server.
Reliability, audit, security
Everything logged, nothing duplicated, one failure contained.
- Audit logAI messages, human messages, CRM changes, assignments, permission changes, workflows and more.
- Retries and duplicate protectionFailed steps are retried, with protection against duplicate actions.
- Channel isolationOne channel failing does not break the others.
- Isolated client dataOne client's data and settings never affect another.
Partners
An affiliate portal for partners who refer clients.
Customer billing view
See exactly what you use and what you pay.
Hear the features working on your kind of call.
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AI voice calls from ₹5 per minute.
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You hear an agent handle your kind of call. All Indian regional & global languages are supported.A tour of the platform
See calls, WhatsApp follow-ups and the customer record work together in the Highvance Brain.Next steps
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