Every call checked before it is placed. Every action logged.
Highvance checks calling hours, DND and consent before a call goes out, keeps each client's data separate and records what the AI and your team did.
Eight safeguards, one system.
Each safeguard sits at a point every call, message and AI action passes through. Here is where.
Where your data lives
Separate for every client, behind permissions the server enforces.
Secure hosting
Highvance runs on secure cloud hosting.
[Hosting provider to be named. Certifications belong to the host, not to Highvance.]
Isolated client data
One client's data and settings never affect another.
Secure credential storage
Telephony and integration credentials are kept in secure storage.
Server-side permissions
Roles and granular permissions are enforced on the server, not just hidden in the interface.
Before anything goes out
Checks run first. A failure on one channel stays on that channel.
Consent and DND enforcement
Calling hours, DND, consent and frequency limits are checked before every call.
One channel failing never breaks the rest
Retries and duplicate protection keep the other channels running.
What the AI did, on record
Uncertain facts wait for a person. Every action is written down.
Review queue for uncertain extractions
Facts the AI is not sure about wait for a person to check them.
Audit log of AI and staff actions
AI messages, human messages, CRM changes, assignments, permission changes and workflows are logged.
Checked before it goes out.
Messages and calls are checked before they go out, and every outcome is logged as sent or blocked with the reason.
Duplicate
A message already sent is not sent again.
Consent
Consent is checked before a customer is contacted.
DND
DND registration is checked before any call or message.
Frequency
Caps on how often a customer is contacted.
Content
Messages are checked against your rules before they send.
Pre-call checks run on every call. The full outbound message safety engine is available on request.
WhatsApp · Brochureto Rohan K.
ConsentDNDCalling hoursFrequencyDuplicateAll five checks passed
Sent10:05Call · New leadto Priya S.
ConsentDNDCalling hoursFrequencyDuplicateReason logged: Number is on the DND registry; no consent on file
Blocked10:06Call · Follow-upto Aman V.
ConsentDNDCalling hoursFrequencyDuplicateReason logged: Outside calling hours; queued for 10:00 tomorrow
Held21:40WhatsApp · Reminderto Neha R.
ConsentDNDCalling hoursFrequencyDuplicateReason logged: Frequency cap reached for this week
Blocked10:12Email · Brochureto Rohan K.
ConsentDNDCalling hoursFrequencyDuplicateReason logged: Same brochure already sent at 10:05
Blocked10:13
Recordings, with notice and a limit.
Customers are told the call is recorded, and your retention rules decide how long it is kept.
- A spoken notice tells the customer the call is recorded.
- Retention rules decide how long recordings are kept.
- Recordings and transcripts are stored against the customer record.
- CallsConsent checkbox on the enquiry formForm text and page storedGivenTue 10:31
- WhatsAppOpt-in given on the call, confirmed by replyCall 00:52 · reply “Yes”GivenTue 10:05
- DNDRegistry checked before every callNot registeredClearTue 10:02
Recording notice · 00:02
Meera: यह call quality और training के लिए record हो रही है।
- Recording kept for
- [Retention period set per client]
- Recording policy
- Notice on every call
Audit trail
DND and calling-hours checks passed
10:02 · System
Recording notice played at the start of the call
10:02 · Agent Meera
WhatsApp opt-in captured with the call time
10:05 · Agent Meera
Form consent attached to the customer record
10:31 · System
Consent record viewed
11:15 · Karan (sales)
Need our security overview? Ask us.
For procurement and security teams reviewing Highvance. We send the overview on request.
Data protection
[Pending legal review][Data protection position to be written after legal review]
Highvance does not claim certifications it does not hold. Hosting on certified infrastructure is the host's certification, not Highvance's.
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