Call back the carts and payments that stall at checkout.
The agent calls shoppers who left a cart or whose payment failed, answers the question that stopped them and sends a checkout or payment link on WhatsApp.
Scripted demo: ask to change the size before it ships. The agent is an AI.
- Order
- Change asked
- Address
- Status
The memory card fills as the agent learns. The same record follows the customer to WhatsApp, email and chat.
What goes wrong today
Shoppers abandon carts and payments fail, and an automated email is easy to ignore. Nobody asks what stopped them.
What it costs
These customers were ready to buy. Each abandoned cart or failed payment is revenue you already paid for in ads.
What the agent does, call by call
The call itself, then everything that happens the moment it ends: WhatsApp, the customer record and the next step.
Product states shown are demo data. Your own questions, rules and templates are set up with you.
Checkout stalled · Demo Store
Tara asks what stopped them
“The UPI payment failed twice, and I wasn’t sure when it would arrive.”
Fresh payment link sent
pay.demo-store.example/[link]
Trigger
Cart left or payment failed
Your store sends the event to Highvance through a webhook or the API.
Before the call
Checked before the call
Calling hours, DND, consent and frequency limits are checked before the agent dials.
On the call
Recovery call
The agent asks what stopped them and answers from your product and delivery details.
CRM
Objection captured
Price, delivery time, size or trust — the reason is saved on the customer record.
WhatsApp
Link on WhatsApp
A checkout or fresh payment link goes out as soon as the call ends.
After the call
Follow-up
Still no payment after the interval you set: a workflow sends a reminder or alerts your team.
Hear how the call sounds
A recorded call for this job is being added. Until then, talk to the agent yourself.
Recorded call
[Recorded cart and payment recovery call to be added]
A consent-cleared recording with its full transcript will appear here.
What to measure
We don't promise percentages. These are the numbers to track in your own reports once the agent is live.
- Carts and failed payments recovered after a call
- The objections customers gave, by reason
- Time from abandonment to call
Put your own numbers in
Your volume, your costs, your response time. The formula is shown and every assumption can be edited.
Cart and payment recovery: what's at risk
Example inputs, per month. Use your own.
Spent on COD orders that come back. About ₹18 L a year.
Recovering 25% of it is worth ₹37,500 a month.
Assumes you recover 25%. These are examples, not benchmarks; change them in the full calculator.
Cart and payment recovery questions
Hear an agent handle your kind of call.
Book a live demo. We hear your case, put an agent on your own scenario and show you the platform. Access is set up after the demo.
AI voice calls from ₹5 per minute.
Get custom pricing based on your volume requirementWhat happens after you book
A call to hear your case
We call you to understand your leads, your call volumes and what you want the agent to handle.A live agent on your scenario
You hear an agent handle your kind of call. All Indian regional & global languages are supported.A tour of the platform
See calls, WhatsApp follow-ups and the customer record work together in the Highvance Brain.Next steps
If it fits, Highvance sets up your access. There is no sign-up and no free trial.