Recorded call· Ecommerce · d2c
Abandoned cart recovery for an iPhone
Meera· AI agentLanguages: hienCartify· demo brand[Consent review pending]
00:00 / 01:14
Transcript
Tap a line to hear it
Confirm every COD order by phone before it ships.
The agent calls every COD order before dispatch, confirms the item, size and address both ways, handles changes on the call and sends the confirmation on WhatsApp.
AI voice calls from ₹5 per minute. No platform fee.Get custom pricing based on your volume requirement
Tara
COD confirmation agent · Loom & Lane (demo brand)
Scripted demo: ask to change the size before it ships. The agent is an AI.
Imran A.
Highvance Brain · Ecommerce
- Order
- Change asked
- Address
- Status
Scoring after call
The memory card fills as the agent learns. The same record follows the customer to WhatsApp, email and chat.
What goes wrong today
An SMS asks the customer to confirm, and nobody checks whether they read it. Orders ship anyway, get refused at the door and return to origin.
What it costs
Every returned order costs shipping both ways and holds stock that could have sold to someone else.
What the agent does, call by call
The call itself, then everything that happens the moment it ends: WhatsApp, the customer record and the next step.
Product states shown are demo data. Your own questions, rules and templates are set up with you.
COD order #DEMO-2291 · Demo Store
On the orderHeard on the call
- ItemCotton kurta, indigoItemConfirmed
- SizeMSizeChanged to L
- Amount₹1,299 CODAmountConfirmed
- AddressFlat 4B, Andheri EastAddressLandmark added
Ready to ship Confirmation sent
Trigger
Order placed
A COD order reaches Highvance from your store, CRM, the API or a webhook.
Before the call
Checked before the call
Calling hours, DND, consent and frequency limits are checked before the agent dials.
On the call
Confirmation call
The agent confirms the item, size, amount and address before dispatch.
On the call
Changes handled live
A different size or address is checked against live stock and saved on the call.
CRM
Order updated
Confirmed, changed or cancelled, with the reason, written to the order record.
WhatsApp
Confirmation on WhatsApp
The confirmed order goes out as a WhatsApp template.
After the call
Ship or hold
Orders still unconfirmed after retries are tagged for your dispatch team.
Hear how the call sounds
A recorded call from a Highvance agent. The transcript follows the audio. Tap any line to hear it.
What to measure
We don't promise percentages. These are the numbers to track in your own reports once the agent is live.
- Return-to-origin rate on confirmed orders against unconfirmed ones
- Orders confirmed, changed and cancelled before dispatch
- Address corrections captured
- Cost per return
Put your own numbers in
Your volume, your costs, your response time. The formula is shown and every assumption can be edited.
COD and RTO: what's at risk
Example inputs, per month. Use your own.
%
₹
Estimated at risk each month
₹1,50,000Spent on COD orders that come back. About ₹18 L a year.
5,000 COD orders a month
Return to origin
1,000 return to origin₹1,50,000 at risk
250 won back₹37,500
Recovering 25% of it is worth ₹37,500 a month.
Assumes you recover 25%. These are examples, not benchmarks; change them in the full calculator.
COD and RTO questions
Ask the agent instead
It answers in Hindi, Hinglish or English, and it is an AI.
The agent checks live stock, records the change on the order and sends the updated confirmation on WhatsApp.
The agent retries with the attempts and interval you set. After that, a workflow tags the order so your team decides whether to ship or hold it.
We don't quote a figure before we have measured your results. Estimate it with your own numbers in the calculator.
Hear an agent handle your kind of call.
Book a live demo. We hear your case, put an agent on your own scenario and show you the platform. Access is set up after the demo.
AI voice calls from ₹5 per minute.
Get custom pricing based on your volume requirementWhat happens after you book
A call to hear your case
We call you to understand your leads, your call volumes and what you want the agent to handle.A live agent on your scenario
You hear an agent handle your kind of call. All Indian regional & global languages are supported.A tour of the platform
See calls, WhatsApp follow-ups and the customer record work together in the Highvance Brain.Next steps
If it fits, Highvance sets up your access. There is no sign-up and no free trial.