Every lead goes to someone who is actually there.
Routing that knows who is online, away or offline. Round robin, caps per person, backup owners and reassignment when someone logs off. Then a clear record of who did what.
- Priya S.Sales
- Rohan K.
- Arjun M.Sales
- Sana A.
- Neha K.Sales
- No active leads
- Rahul D.Backup
- Vikram P.
Vikram P. → Rahul D. (Neha is away)
- Round robin, online-only and team routing
- A cap on active leads per person
- Backup owners and fallbacks
- Reassignment when someone logs off
- Assignment history and notifications
See who is working, and what they handled
Working hours per person, availability history through the day, and a dashboard of the calls, chats and tasks each person took.
- Online, away and offline history
- Working hours set per person
- Idle detection marks someone Away
- Activity tracking and a staff dashboard
- Priya S.Hours 9:00–18:00
- Arjun M.Hours 10:00–19:00
- Neha K.Hours 9:00–17:00
Sanitised product screen · demo data
People see only what their role allows
Decide who can see every conversation, who can edit records and who can approve an automation. Permissions are enforced on the server.
- Granular permissions per role
- Conversation visibility by permission
- Approval rights for automations and calling rules
- Every permission change written to the audit log
| Permission | Owner | Manager | Sales | Support |
|---|---|---|---|---|
| See every conversation | ||||
| Edit contact fields | ||||
| Reassign leads | ||||
| Approve automations | ||||
| Change calling rules | ||||
| Export reports |
Audit log: Manager · Change calling rules turned off · by Owner
Try it: switch a permission on or off · demo roles
Reports and an audit log you can search
What the AI did and what your team did, in one log with times. Filter it by AI, human, CRM change or permissions.
- AI messages and human messages
- CRM changes and assignments
- Permission and workflow changes
- Pipeline and team reporting
- 11:42AIAI agent
Called Rohan K. · visit booked Sat 11:00 AM
- 11:43CRM changeAI agent
Stage New → Visit booked · Budget ₹1.2 Cr
- 11:43HumanPriya S.
Assigned Rohan K. (round robin)
- 11:58HumanPriya S.
Sent WhatsApp: site directions
- 12:30PermissionsOwner
Sales role · Export reports turned off
- 12:31CRM changeArjun M.
Merged duplicate contact · Sana A.
Sanitised product screen · demo data
When the AI hands over, a person is ready
Voice AI qualifies the lead. Team routing makes sure the next conversation is with someone who is working right now.
- Step 1
The AI finishes the call
Visit booked, budget and locality captured, summary written.
- Step 2
An online owner is assigned
Routing skips anyone away or offline and respects each person's cap.
- Step 3
They get the brief
A hot-lead brief with the transcript, facts and next step, before they pick up the phone.
Team and reporting questions
Bring your team's rota. We'll route a lead through it.
Tell us who works when. In the demo we set up routing for your team and send a test lead through it.
AI voice calls from ₹5 per minute.
Get custom pricing based on your volume requirementWhat happens after you book
A call to hear your case
We call you to understand your leads, your call volumes and what you want the agent to handle.A live agent on your scenario
You hear an agent handle your kind of call. All Indian regional & global languages are supported.A tour of the platform
See calls, WhatsApp follow-ups and the customer record work together in the Highvance Brain.Next steps
If it fits, Highvance sets up your access. There is no sign-up and no free trial.