Every conversation in one inbox.
WhatsApp, Instagram, email and your website chat arrive in one place, next to the calls. The AI answers first, and your team takes over with the whole story.
- Rohan K.10:48Visit के बाद price पर बात करनी है।You
- Neha P.10:41Is the 2 BHK still available?AI
- Arjun S.10:22Asked for a call back at 6 pmYou
- Website visitor10:05Do you have ready-to-move units?AI
- Fatima Z.09:37Floor plan for tower B, pleaseYou
- Reason
- Wants to negotiate price after the visit
- Memory
- 3 BHK · Sector 65 · ₹1.2 Cr · visit Sat 11:00
- History
- 1 call, 6 WhatsApp messages, 1 form
Every WhatsApp number, one inbox.
Run sales, site visits and service on separate numbers, and still see one conversation per customer. Decide who answers each number.
- Multiple WhatsApp numbers per business
- Per-staff assignment, or rotate across the team
- Staff-connected numbers
- Templates, AI conversations and human takeover
- Message status on every message
Sales
+91 98••• ••101 · New enquiries
Site visits
+91 98••• ••102 · Visit confirmations
Aman's numberStaff-connected
+91 98••• ••347 · Staff-connected
Change who answers a number. New chats follow the change.
Sample channel settings · demo data
Instagram, beyond the DM.
Comments, follows, story replies, mentions and reel engagement become events the AI or your automation can act on. Each one lands on the contact.
- DMs, comments, follows, stories and mentions
- Post and reel engagement
- Multiple Instagram accounts
- Comment-to-DM and follow detection
Comment on reel “Sector 65 walkthrough”
@neha.m•• DEMO
Keyword matched. Brochure sent by DM, reply posted under the comment.
Sample Instagram events · demo data
Email that stays in the thread.
Replies thread with the rest of the conversation. Templates fill from the contact record, and the AI can draft or send replies.
- Threading and reusable templates
- AI replies
- Send from your own account or through Highvance servers
Rohan K.Mon 10:12
Could you share the floor plan for the 3 BHK?
AI · Highvance RealtyMon 10:13
Attached. The corner unit gets morning light, which you asked about on the call.
Rohan K.Tue 18:40
Thanks. Can I see it this weekend?
Hi Rohan, the 3 BHK in Sector 65 is open for visits on Saturday. Reply with a time that suits you.
floor-plan-3bhk.pdf
Sample email thread · demo data
Chat on your website, answered in seconds.
Add the chat widget to your site. The AI answers from your knowledge base, and anyone on the team can take over the chat.
- Website chat widget
- AI chat from your knowledge base
- Human takeover and hand back
- The same memory as the call and WhatsApp
Do you have 3 BHKs under 1.2 crore?
Yes, two in Sector 65. Want the brochure on WhatsApp?
Can someone call me about a home loan too?
Sure. I am bringing in someone from the team.
Demo site and chat · demo data
Hand over without starting over.
When your rules say a person should take over, the conversation goes to someone online with the reason, the history and what the customer already told you.
- Handoff rules you set
- Full context: conversation, history, memory and reason
- Routing to whoever is online, with fallbacks
- Filters for unread, assigned to me, AI, human and channel
- Visibility follows each person's permissions
Handoff reason
Asked to speak to a person about a home loan
From memory
- Configuration
- 3 BHKCall · 00:09
- Budget
- ₹1.2 CrCall · 00:16
- Home loan
- Wants to discussWeb chat
Assigned to Priya S. · online
Aman R. skipped · away
Sample handoff · demo data
The call is in the inbox too.
A voice call is part of the same conversation. Whoever opens the thread sees what was said on the phone before they reply.
Step 1
The agent calls
Meera speaks with Rohan. The transcript and summary go on his conversation.
Step 2
WhatsApp follows
A template with details from the call goes out, so the brochure arrives while he is still thinking about it.
Step 3
Your team picks it up
When he replies, the inbox shows the call, the message and his budget in one thread.
Demo story. Memory can be switched off, per source.
Inbox questions
See your channels in one inbox.
Book a live demo. We connect a sample of your channels, show a handoff with full context and answer how routing would work for your team.
AI voice calls from ₹5 per minute.
Get custom pricing based on your volume requirementWhat happens after you book
A call to hear your case
We call you to understand your leads, your call volumes and what you want the agent to handle.A live agent on your scenario
You hear an agent handle your kind of call. All Indian regional & global languages are supported.A tour of the platform
See calls, WhatsApp follow-ups and the customer record work together in the Highvance Brain.Next steps
If it fits, Highvance sets up your access. There is no sign-up and no free trial.