One customer.One memory.Every channel.
Voice-only tools sell calls. CRM suites sell records. Highvance runs one AI brain with one memory across voice, WhatsApp, Instagram, email and web chat, so the AI on WhatsApp knows what was said on the call.
AI voice calls from ₹5 per minute. No platform fee.
Get custom pricing based on your volume requirement- Voice
- Web chat
One customer record
Every channel reads it and writes to it.
Talk on the phone.Continue on WhatsApp.The AI remembers.
Follow one demo customer, Rohan, through seven moments across channels while one customer record fills, recalls and routes. Scroll, or pick any step. His record stays pinned above.
- Source
- Config
- 3 BHK
- Budget
- ₹1.2 Cr
- Locality
- Sector 65
- Loan
- Needed
- Visit
- Booked
- Stage
- Visit booked
- Owner
- Neha S.
- Instagram · Comment to DM10:02
ReelHighvance Realty (demo)3 BHK homes in Sector 65. Comment DEMO for prices.rohan.kDEMODirect message · rohan.k10:02Automated replyHi Rohan, thanks for commenting on our Sector 65 reel. Share your number and our AI assistant will call you with prices and availability.98••• ••421. Call me now.Lead created in CRM · AI call queued - Voice · Outbound AI call00:48MeeraAI agent · HinglishRohan K.3 min after comment
- Meeraनमस्ते Rohan जी, मैं Meera, Highvance Realty से। आपने हमारी reel पर DEMO comment किया था।
- Rohanहाँ। मुझे Gurugram में 3 BHK चाहिए।
- Meeraज़रूर। आपका budget approximately कितना है?
- RohanAround 1.2 crore, Sector 65 के आस-पास।
Live inventory lookup3 BHK · Sector 65 · 3 units match - WhatsApp · Template message10:06Consent, DND and frequency checkedCleared to sendSector 65 · 3 BHK brochure.pdfPDF · Highvance Realty (demo)
Hi Rohan, as discussed on the call, here is the brochure for 3 BHK homes in Sector 65, Gurugram, within your ₹1.2 Cr budget.
10:06Book a site visitAsk a questionFilled from the call record · sent as the call ended
- WhatsApp · Rohan replied10:19Sector 65 · 3 BHK brochure.pdf10:06Parking कितनी मिलेगी? और इस Saturday visit हो सकती है?10:19Recalled from the call3 BHK₹1.2 CrSector 65AI agent · answered from memoryजी Rohan जी, आपने call पर ₹1.2 Cr में 3 BHK बताया था। Sector 65 के तीनों matching units में 2 covered parking हैं। Saturday के slots खुले हैं, ये छोटा form भर दीजिए। Site visit request · Form10:19
- Forms · Site visit request10:24AnswerMaps to record
- Name
- Rohan K.
- Matched
- Mobile
- 98••• ••421
- Matched
- Preferred day
- Saturday
- Visit
- Preferred time
- 11:00 AM
- Visit
- Home loan
- Yes, needs pre-approval
- Home loan
Matched to Rohan K. by mobile number. No duplicate created. - Calendar · Pipeline · Routing10:24Site visits · Sector 65This weekThuFriSatSun10:0011:00 Rohan12:00Pipeline · Real estate (demo) Stage changedQualifiedVisit bookedRohan K.3 BHK · ₹1.2 CrNegotiationAssignedAssigned to Neha S.Online now · round robin, online first
- Hot-lead brief · to the sales manager10:25A86Lead score · was B · 7115:00to the first call
- 3 BHK in Sector 65, Gurugram · budget ₹1.2 Cr
- Asked about parking · needs home-loan pre-approval
- Site visit booked: Saturday, 11:00 AM
- Journey
Neha S. · owner, online · call before 10:40If Neha hasn't called by 10:40, this escalates to you with the full record.WhatsApp alert sentTo Neha S.Task createdDue in 15 min
- Source
- Instagram reelInstagram · 10:02
- Configuration
- 3 BHKCall · 00:14
- Budget
- ₹1.2 CrCall · 00:31
- Locality
- Sector 65, GurugramCall · 00:31
- Home loan
- Needs pre-approvalForm · 10:24
- Visit
- Booked · Sat 11:00Calendar · 10:24
- Stage
- Visit bookedPipeline · 10:24
- Owner
- Neha S. · onlineRouting · 10:24
Five tools keep five histories. Your customer repeats everything.
Most teams run calls, WhatsApp, Instagram, email and a spreadsheet side by side. Each knows a piece. Switch to see the same customer on Highvance.
- Calling tool
- Caller
- +91 98xxx xx210
- Notes
- Recording only
Asked his budget again
- Sales phone, WhatsApp
- Chat
- “Can you resend the brochure?”
- Context
- None from the call
Sent the wrong brochure
- Instagram inbox
- Comment
- “DEMO” on a reel
- Owner
- Nobody assigned
Replied two days later
- Shared mailbox
- From
- Rohan K.
- Thread
- Asked about visit timings
Asked which project again
- Lead spreadsheet
- Row 412
- Rohan Kumar · New
- Budget
- —
Duplicate of row 388
Demo data. Rohan K. is a sample customer.
You decide what the AI remembers.
Turn AI memory on or off, then choose each source: past conversations, CRM information, other channels, preferences and appointments, and whether the AI may create or update memory.
Switch memory off and the card empties. The AI then answers only from the current conversation.
Sources
- Past conversationsWhat was said on calls and chats
- CRM informationFields on the customer record
- Other channelsUse WhatsApp context on a call, and the reverse
- PreferencesHow and when the customer likes to be reached
- AppointmentsVisits and meetings booked
- Create memorySave new facts from conversations
- Update memoryChange a fact when the customer does
You decide what the AI remembers. Off means it is not used.
- Configuration
- 3 BHKCall · 00:09
- Locality
- Sector 65Call · 00:09
- Budget
- ₹1.2 CrCall · 00:16
- Site visit
- Sat, 11:00Form · 10:31
- Prefers
- WhatsApp, eveningsWhatsApp · Tue
Six loops that close on their own.
Every channel writes to the same record, so one event can run the next step without anyone copying anything across.
Hover a loop to run it again.
Call to WhatsApp
When the call ends, a WhatsApp template goes out with the details from the call: brochure, payment link, booking confirmation or checklist.
- Call ends
- Details picked
- Template sent
Comment to DM to CRM to assignment
A comment on a reel starts a DM, the lead lands in the CRM and goes to whoever is online.
- Comment
- DM
- CRM record
- Assigned
Form to record to workflow to pipeline
Form answers map to the customer record, start a workflow and move the lead to the right stage.
- Form
- Record
- Workflow
- Pipeline
Score to brief to alert to task to escalation
A high score writes a short brief, alerts the owner on WhatsApp and opens a task with a 15-minute deadline, then escalates to a manager.
- Score
- Brief
- Alert
- Task
- Escalation
No reply to follow-up
When a customer goes quiet, a follow-up goes out on schedule, inside your rules for consent and frequency.
- Message
- No reply
- Follow-up
Call to extraction to CRM update
The transcript becomes fields: budget, needs, objections, next steps. Each update carries its source and timestamp.
- Call
- Extraction
- Fields
- CRM update
AI you can check, not just trust.
The AI shows its evidence, logs every action and stops a message that breaks your rules.
Every extracted fact points to the customer’s own words.
Facts are checked against the exact phrase in the transcript. Unsupported ones are flagged for review, so your team approves or edits before they count.
- Evidence line and phrase shown for each field
- Weak evidence goes to a review queue
- Approve or edit in one step
- Rohan00:29
possession next year, maybe… अभी पक्का नहीं।
- Rohan00:41
Loan का अभी सोचा नहीं है।
- 10:02:14Called the new leadPortal lead arrived; calling hours and consent checks passedVoice · 2m 14s
- 10:04:31Looked up live inventoryCustomer asked for 3 BHK options in Sector 65Tool call · 1
- 10:04:52Saved budget ₹1.2 Cr to the recordCustomer said “around 1.2 crore” at 00:16AI extraction
- 10:05:06Sent the brochure on WhatsAppCustomer agreed on the call; opt-in on fileWhatsApp template · 1
- 10:05:20Booked a site visit, Sat 11:00Slot free on the sales calendar; customer confirmedCalendar action
WhatsApp · Brochureto Rohan K.
ConsentDNDCalling hoursFrequencyDuplicateAll five checks passed
Sent10:05Call · New leadto Priya S.
ConsentDNDCalling hoursFrequencyDuplicateReason logged: Number is on the DND registry; no consent on file
Blocked10:06Call · Follow-upto Aman V.
ConsentDNDCalling hoursFrequencyDuplicateReason logged: Outside calling hours; queued for 10:00 tomorrow
Held21:40WhatsApp · Reminderto Neha R.
ConsentDNDCalling hoursFrequencyDuplicateReason logged: Frequency cap reached for this week
Blocked10:12Email · Brochureto Rohan K.
ConsentDNDCalling hoursFrequencyDuplicateReason logged: Same brochure already sent at 10:05
Blocked10:13
Built to your rules.
Markets, languages, qualification questions, scoring weights and templates are settings, not code. New teams set up quickly, and changes need no release.
Where this agent works
- Country
- India
- Cities
- Gurugram, Noida
- Calling hours
- [Set per market]
- Time zone
- IST
Every field here is a setting. Nothing is hard-coded.
Talk first. Chat later. It still knows.
The AI on the web chat uses what was said on the call, and WhatsApp picks up where the chat left off. The same memory, whichever channel the customer chooses next.
- The chat opens with what was asked on the call, so nobody starts over.
- Continue on WhatsApp starts a chat the visitor sends, carrying a session code.
- The code links that chat to the same customer record.
Voice conversation on this site ended
“3 BHK chahiye, Gurugram mein, Sector 65 ke paas.”
Recognised by session code · same record
Scripted, animated version of the recall demo. Demo brand and data.
Built to keep running.
One memory is only useful if it is always there. The platform is designed so one failure does not become a lost customer.
Retries built in
Failed deliveries and syncs retry on their own instead of being lost.
Duplicate protection
The same message or record is not sent or created twice.
Channels fail alone
If one channel goes down, the others keep working.
Isolated client data
Each client’s records are kept apart from every other client’s.
Full audit log
AI messages, human messages, CRM changes, assignments, permission changes and workflows are logged.
Rules before sending
Consent, DND, calling hours and frequency caps are checked before a call or message goes out.
Calls, records, or one memory.
How Highvance compares with the two kinds of tools teams typically combine.
| Capability | Voice-only platformsTypically | CRM suitesTypically | Highvance |
|---|---|---|---|
| Native AI voice | Yes | Add-on | Yes |
| WhatsApp, Instagram and email in one record | No | Some channels | Yes |
| Cross-channel memoryThe AI recalls what was said on another channel | No | No | Yes |
| Prompt-built automation | No | Rule builders | Yes |
From ₹5 per minute. No platform fee.
Get custom pricing based on your volume requirementQuestions about Highvance
See one memory work on your customers.
Book a live demo. We hear your case, put an agent on your own scenario and show you the platform. Access is set up after the demo.
AI voice calls from ₹5 per minute.
Get custom pricing based on your volume requirementWhat happens after you book
A call to hear your case
We call you to understand your leads, your call volumes and what you want the agent to handle.A live agent on your scenario
You hear an agent handle your kind of call. All Indian regional & global languages are supported.A tour of the platform
See calls, WhatsApp follow-ups and the customer record work together in the Highvance Brain.Next steps
If it fits, Highvance sets up your access. There is no sign-up and no free trial.