The agent reaches customers before the rider arrives, confirms substitutions for items that are out of stock and passes delivery details to the order record, so the handover happens the first time.
Scripted demo: ask to change the size before it ships. The agent is an AI.
The memory card fills as the agent learns. The same record follows the customer to WhatsApp, email and chat.
Demo agent shared with the D2C segment.
The places ecommerce teams lose customers today, what the agent does about each, and what to measure once it is live.
No promised percentages. Every card ends with the number you should track in your own reports.
Dark-store staffing coordination
Every COD order is confirmed by phone before it leaves the warehouse.
A recorded call from a Highvance agent. The transcript follows the audio. Tap any line to hear it.
On every ecommerce call the agent listens for
Each answer is saved to the customer record with the moment it was said, then follows the customer to WhatsApp, email and chat.
Recorded call· Ecommerce · quick-commerce
Transcript
Tap a line to hear it
Voice carries most of the journey. Each step names the feature doing the work.
A COD order reaches Highvance from your store, CRM, the API or a webhook.
Calling hours, DND, consent and frequency limits are checked before the agent dials.
The agent confirms the item, size, amount and address before dispatch.
If the customer wants a different size, the agent checks live stock and offers it.
The change, the confirmed address and any objection are written to the order record.
The confirmed order goes out as a WhatsApp template filled from the call.
Busy, no answer and voicemail are retried with the attempts and interval you set.
A workflow tags each order confirmed, changed or unconfirmed for your dispatch team.
Confirmed, changed and cancelled orders, with the reasons customers gave.
A COD order reaches Highvance from your store, CRM, the API or a webhook.
Calling hours, DND, consent and frequency limits are checked before the agent dials.
The agent confirms the item, size, amount and address before dispatch.
If the customer wants a different size, the agent checks live stock and offers it.
The change, the confirmed address and any objection are written to the order record.
The confirmed order goes out as a WhatsApp template filled from the call.
Busy, no answer and voicemail are retried with the attempts and interval you set.
A workflow tags each order confirmed, changed or unconfirmed for your dispatch team.
Confirmed, changed and cancelled orders, with the reasons customers gave.
Voice leads. Chat, CRM, automation, the team inbox and compliance all work on the same customer record.
24 features across 6 groups
Clear limits, set before the first call and kept on every call.
The same customer record your front office fills, working for the back office too.
What happens after the first call, handled on the same record.
Corrected addresses and landmarks written to the order before it leaves the warehouse.
Why customers returned or refused an order, structured into fields you can report on.
Status calls answered from live data, so support handles only the exceptions.
Post-delivery calls and WhatsApp messages that ask for a review.
Your leads, your costs, your response time. The formula is shown and every assumption can be edited.
Example inputs, per month. Use your own.
Spent on COD orders that come back. About ₹18 L a year.
Recovering 25% of it is worth ₹37,500 a month.
Assumes you recover 25%. These are examples, not benchmarks; change them in the full calculator.
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