The agent confirms OPD appointments, reschedules the ones that won't happen so the slot can be filled, follows up after discharge and routes callers to the right department. It gives no medical advice.
Scripted demo: ask what to eat before a fasting test. The agent is an AI.
The memory card fills as the agent learns. The same record follows the customer to WhatsApp, email and chat.
Demo agent shared with the Diagnostics segment.
The places healthcare teams lose customers today, what the agent does about each, and what to measure once it is live.
No promised percentages. Every card ends with the number you should track in your own reports.
Insurer pre-authorisation calls · Bed and OT coordination
Preparation confirmed the night before, so the sample is taken once. Clinical questions stay with your team.
A recorded call from a Highvance agent. The transcript follows the audio. Tap any line to hear it.
On every healthcare call the agent listens for
Each answer is saved to the customer record with the moment it was said, then follows the customer to WhatsApp, email and chat.
Recorded call· Healthcare · hospitals
Transcript
Tap a line to hear it
Voice carries most of the journey. Each step names the feature doing the work.
A test, collection or OPD booking lands on the patient's record.
Calling hours, DND, consent and frequency limits are checked before the agent dials.
The agent confirms the test, slot and address, and repeats the approved preparation instructions.
If the slot no longer works, the agent checks the calendar and moves it there and then.
The same preparation instructions go out as a WhatsApp checklist.
Inbound callers are reassured, triaged and booked for a consult.
The agent gives no medical advice, and transfers with the full conversation.
Attended, no-show and rescheduled statuses, with call logs and success rate.
A test, collection or OPD booking lands on the patient's record.
Calling hours, DND, consent and frequency limits are checked before the agent dials.
The agent confirms the test, slot and address, and repeats the approved preparation instructions.
If the slot no longer works, the agent checks the calendar and moves it there and then.
The same preparation instructions go out as a WhatsApp checklist.
Inbound callers are reassured, triaged and booked for a consult.
The agent gives no medical advice, and transfers with the full conversation.
Attended, no-show and rescheduled statuses, with call logs and success rate.
Voice leads. Chat, CRM, automation, the team inbox and compliance all work on the same customer record.
25 features across 6 groups
The agent gives no medical advice, and clinical questions go to a human.
[Pending legal review]Wording to be confirmed before launch.
The same customer record your front office fills, working for the back office too.
What happens after the first call, handled on the same record.
Confirmed addresses and times on the record before phlebotomists set out.
Freed slots from confirmation calls go back on the calendar for rebooking.
Every employee's slot and preparation status in one view.
Attended, no-show and rescheduled counts by centre, doctor or test.
Your leads, your costs, your response time. The formula is shown and every assumption can be edited.
Example inputs, per month. Use your own.
Revenue from slots left empty. About ₹43.2 L a year.
Recovering 25% of it is worth ₹90,000 a month.
Assumes you recover 25%. These are examples, not benchmarks; change them in the full calculator.
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